DesignBox FAQ: Your Questions Answered

Frequently asked questions

General

What is DesignBox? What does it specialize in?

DesignBox is your go-to design subscription for unlimited UI/UX and graphic design, custom-tailored for tech and SaaS companies. We're here to tackle your creative challenges, from UI/UX strategy to marketing materials and web development.

With our flexible subscriptions, you'll have a dedicated designer and a design head. When you sign up, you'll meet your dream team within 24 hours to kick-start your project.

It’s design, simplified and supercharged, on your terms.

What is a design subscription service exactly?

Think of it as having a genie fulfilling all your design wishes at a monthly subscription. A design subscription, like DesignBox, banishes the headaches of hiring in-house or working with agencies or freelancers. You get a flat-fee service with a pause and cancel option, no binding contracts.

Here’s the deal: When you subscribe, you get a dedicated account manager and a modular designer, depending on your needs. They become your extended team, collaborating closely with you. Submit design requests whenever you need, from logos to landing pages, and we will keep you in the loop.

Why should I choose DesignBox over hiring an in-house designer?

There are many reasons to choose a design subscription service like DesignBox.

1. In-house hiring can feel like a never-ending quest. At DesignBox, we provide a ready-to-roll creative team in just 24 hours. This team includes UX researchers, UI designers, motion animators, graphic designers, video editors, and more. Save time and get started on your project with DesignBox.

2. If you successfully hire full-time designers, they can cost over $100,000 yearly. You might not have a constant stream of work, or the intense training for early-stage companies can be a handful. With us, you can pause and resume your subscription as needed, only paying for what you use.

What is covered in the 3-day trial plan?

During the 3-day trial plan, we offer you a glimpse of our design expertise to help you experience our services firsthand. We don’t pick up anything that’s too complex or will take too long. In this period, you can get the following delivered:
● Quick landing page
● UX audits
● Social media graphics
● Emailer design, and more.

How much can I accomplish in one month?

You're the boss of your creative requests with no limits. Add as many design requests as you like to your queue.
We'll set a Notion timeline with milestones and delivery dates for precise progress tracking. Your dedicated design resource and account manager will ensure timely delivery. Typically, you can have a Figma landing page design within 48 hours and graphic designs and social assets within 24 hours.

Who’s on the DesignBox team?

Our team includes UI/UX experts, UX researchers, design leads, marketing pros, motion artists, illustrators, and video-editing virtuosos. We're an extension of Groto, a globally recognized UI/UX agency with a track record of impressing over 170 clients with our 5-star work.

How it works

What should I include in my design request?

When you send us your design ideas or requests, there are 3 key ingredients we would love to work with:
Tell us what you need Describe the design or product idea you have in mind. Whether it's a landing page, a mobile app design, a SaaS tool, or a social media graphic, we're all ears.
Give us a brief We will send you some specific questions to understand your product and business goals better.
Show us what you likeIf you've seen something close to what you want, send us the references. It's like a visual shortcut to get things just right.
We keep things on-brand to collect all the brand materials like logos, colors, fonts, etc.
Your account manager is always there for you - so tell us more on Slack, add tasks directly on Notion, or just jump on a call with us to make your vision a reality.

How soon can I get my first design draft?

The timeline depends on your project’s complexity. Quick graphic tasks like web banners and social images can be completed in a day. More intricate projects like landing pages or illustrations may take a bit longer. Need speed? Chat with your account manager. They will prioritize tasks and send them over for urgent work.

How do you maintain design quality?

Quality is our forte. We provide a dedicated design resource and an account manager trained in Groto, a globally recognized UI/UX design agency. Under the mentorship of Groto's Creative Director, ranked among the world's top 3% of UI/UX designers, your resource delivers top-notch designs, working closely with you as per your needs.

How do I know which subscription plan suits me best?

We have plans to fit all your design cravings:
DesignBox EssentialsIt’s like the appetizer, perfect for early-stage startups, content, and marketing teams. Best for all basic design needs like graphics, social assets, banners, simple infographics, and more
DesignBox UltraFor those who want more, like startups and small businesses. Get landing pages, website jazz, and UX/UI wizardry!
DesignBox 360The all-you-can-design buffet! It’s ideal for bigger businesses with heals of marketing to tackle, including mobile and web design.
DesignBox BespokeFor those who like to march to their design beat. We will whip up a plan that’s as unique as your needs.

If you’re not sure which one fits you better, hit us up for a chat. We can understand your requirements, design volume, and the velocity you need, which aligns with your goals and budget, and recommend what works best.

Terms

Can I change or upgrade my subscription?

Absolutely! DesignBox is built for scalability. If you’re craving more design goodness, chat with your account Manager, and we will adjust your plan to meet your needs.

Can I cancel my plan?

You are the boss of your design plans. Feel free to cancel whenever. Just contact your account manager, and they will take this.
The hours left in your plan will be stashed away for 3 months if you want to use them later.

When and how do I pay?

You will be billed once a month from the beginning of your subscription. We'll scoop up your monthly payment via Stripe or your credit card.

What happens if I’ve used all my monthly design hours?

No problemo! Design ideas can strike at any time. If you exceed your design hours, you'll be billed at your plan's hourly rate for any extra time.
Need more hours added to your plan at a better cost? Chat with your Account Manager, and we'll fine-tune your subscription.

Is there a minimum contract term?

The minimum commitment is one month, which we believe is insufficient to understand you better. Most of our clients have worked with us for at least 6 months. Time allows us to understand and align with your brand entirely.
But trust is built so that you can start with a monthly plan. We will dedicate a designer per your chosen plan and onboard and establish a strong working relationship with you.
You can adjust your design capacity according to your ever-evolving design needs. You can cancel, scale up, or scale down your subscription.

How does onboarding work?

Jumpstart with us in four easy steps! First, express interest and chat about your design vision. Next, enjoy a 3-day trial tailored to your tastes.
After, pick a plan and sync up with your dedicated Account Manager on monthly deliverables. We'll then craft a clear roadmap for your subscription, keeping things smooth and stress-free.

Do you create custom plans?

Yes, we do! We understand there’s no one-size-fits-all approach to design, and we would be happy to discuss a plan that gives you more hands on deck or volume.

I have a lot of design work. How does planning around this work? And how do I work with the dedicated designer?

DesignBox is built to be your design partner, achieving volume and scale! We are happy to accommodate all your design needs.
Your Account Manager is your main point of contact for all design tasks and projects, whether one-time or ongoing.We adapt our processes to match yours. If you prefer two-week sprints or have specific campaign planning needs, we've got you covered.

What are your working hours, and how do you manage different time zones?

We operate on Indian Standard Time (IST), working from 10:00 AM to 6:30 PM IST. But we're all about your convenience. We schedule calls based on your time zone for seamless communication and updates.

Can I request just a single design?

Absolutely! At DesignBox, we're all about flexibility. Whether it's a single design or more, you can pause your subscription once your request is fulfilled. We're here to make sure you optimize your subscription without wasting any days.

What if my initial design doesn't meet expectations?

We're all about alignment. Enjoy a 3-day free trial to ensure we're on the same creative wavelength. Plus, unlimited revisions to nail the design you want. Your dedicated resource will collaborate closely, making tweaks until you're satisfied.

How does the pause feature work?

We understand design needs can fluctuate. When you have fewer requests or need a break, contact the account manager, and we will pause. It stops your billing cycle, and you can resume whenever you like, utilizing the remaining days.
Please note the shelf life of your leftover hours is 3 months.

How do cancellations work, and are there refunds?

We don’t offer refunds, but you can pause your service. We offer a 3-day trial for each company to give you peace of mind.
Quality takes time, and our designers immerse themselves in your company and industry to deliver top-notch designs. Cancel your plans anytime, but there are no refunds due to the significant effort involved in design work.

What if my initial design doesn't meet expectations?

Is there a limit to design requests?

No limits here. Put in unlimited design requests. Our account manager will get the lowdown and assign them to the right designers, whether for graphics, illustrations, UX/UI, or whatever you fancy.
Your dedicated designer is human and can tackle requests only one at a time. But we're all ears if you need more velocity, volume, or hands on deck. Get in touch with your account manager.

Are there any designs you won't do?

Yes. We prioritize quality; some tasks are best for specialists or in-house teams. Currently, we don't take on:
● 3D models and illustrations
● Complex animations
● Packaging design
● Game design
● VR/AR Design
● Full stack development

Which services are covered, and do you do development?

Our services include full-stack design - from UI/UX, marketing design, motion animation, graphic design, video editing, and more. You get a creative resource as per the subscription plan you choose.You can pause or cancel at any time. We don’t dabble in full-stack backend development, mobile app development, or coding outside of WordPress or Webflow. We keep it simple and supercharge your design needs.

Do you have questions?

Frequently asked questions

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